Trust and Safety – Privacy Policy

We updated our Trust and Safety Page was last March 26, 2020, in accordance with the Data Protection under GDPR.

SicilyShortStay.com is a listing website that offers booking services and travel assistance. Our VAT number is IVA 06858740829 with physical address on via Isidoro Carini 7 – 90139 Palermo, Italy. You may reach us from 7:00 to 24:00 and are available every day.

The Values of Sicily Short Stay

The goal has always been easy and simple. We treat all our guests and hosts as one big family. We meet the guests’ basic needs for a clean, safe and relaxing holiday home. Our hosts, on the other hand, are secure that they are in total control of their listings such as setting the price, dates, and rules.

Trust and Safety

Verified Property Listings

We guarantee all of our guests that each property on the site has been inspected and verified by our team. They are all legitimate rentals. We meet with the owners or their property managers before putting the listing online. We discuss every detail about them and take photos.

Protected Website

The website SicilyShortStay.com has a certificate for the secured system  SSL, Secure Sockets Layer. We use it to ensure that all our information passes on in an encrypted connection and the data we received from our guests are protected.

Privacy Policy

We use cookies. By using the website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

How we use cookies

Cookies are small files which the web servers send to web browsers while you are viewing a website. They help improve and personalized your Site experience and at the same time identify how you use the Site. We use this information to boost our marketing strategies. Cookies do not includes personal information about you but only information on your usage of the Site. There are Third-party cookies too from advertisers, system analytics, service providers which may also be sent to you and analyse your use of the Site.

We collect the following information only when you inquire or book

  • When inquiring on the Site, we require your name, dates you would like to book, at least one contact details, either a phone number or email address and other extra details about your request. 
  • When booking on the Site, we require your name, home address, contact details such as your email address, phone number and your booking details. We also collect your payment data such as credit card, debit card details and PayPal account information

SicilyShortStay.com uses your information for the following purposes:

  • To welcome you to our website
  • For the improvement of our services and to provide you with a personalised experience
  • To get your comments about your use of the Site, our properties and our services in general.
  • Answer your inquiries efficiently.
  • Send you availability confirmations, booking confirmations, and other emails related to our available accommodations and services in the form of promotional offers or marketing.

Payment Information

SicilyShortStay.com uses the payment details you provided to charge the required online prepayment for your booking of a specific Accommodation or service. In accordance with our Terms and Conditions, the payment details such as credit card, debit card or Paypal will also be charged in case of late cancellation or no show. Please refer to the cancellation policy of the Accommodation or Services you booked.

Our Feedback system

Before, during or after your stay in one of our listings or use of our Services. we asked our guests to leave feedback about the property, their host or the Site in general. Their feedback will help other future guests decide which Property or Service to choose.

We may use or share feedback on our Site or Social networking sites. We will post the details of the review with your first name or anonymously. Sicily Short Stay can also use it for any purposes allowed by applicable law.

Changes and Updates to the Trust and Safety policy

Please note that we may revise the Trust and Safety policies. To help you stay current of any changes, we note the date these policies were last updated above. Your use of our Site following the posting of any revised Terms shall be deemed acceptance of our revised Terms. We strongly suggest checking these Terms from time to time.

If, and only if, we make revisions to these Terms that result in a material lessening of the restrictions on our use or disclosure of your Personal details (as defined in our Privacy Policy), Go Rent will make a commercially reasonable attempt to obtain your consent before implementing such revisions with respect to such Personal details. If you disagree with the provisions of these Terms at any time, your sole remedy is to terminate your use of our Services and inform us of such termination as described in these Terms.

Trust and Safety
photo courtesy of the European Union