Cancellation Policy

Cancellation must be sent by e-mail to info@sicilyshortstay.com.

General Cancellation Policy of SicilyShortStay.com

The SicilyShortStay Cancellation Policy applies to Services and Accommodation Bookings. These limit to Properties on Direct Booking and Reservation request. They depend on the Host’s relevant cancellation and no-show policy. Indicated on each property listing are these policies. For Properties and Services from Third Party sites, please refer to the Terms and Conditions of that Third Party site.

Cancellation must be sent by e-mail to info@sicilyshortstay.com. Cancellations made on the phone, live chat or other mediums are NOT valid. We cannot accept cancellation notice through our social media accounts too.

Please read our complete Terms and Conditions even more through this link.

PLEASE NOTE THAT THE BOOKING DEPOSIT IS NON-REFUNDABLE UNDER ANY CIRCUMSTANCES IN CASES OF CANCELLATION BY THE GUESTS

The Guest should secure the necessary travel documents required for their journey, passports, visa and other important documentation. Failure to obtain such documents is the sole responsibility of the Guests. We are not liable for such failure. It shall not affect the cancellation policy selected by the Hosts or the Providers.

We advise our Guests to acquire a personal travel and medical insurance.

SPECIFIC CANCELLATION POLICY

Aside from the standard cancellation policy of SicilyShortStay, the host or Service Providers and Third Party websites may also choose to apply their cancellation policy for their property or services. You may read our Terms and Conditions for more information.


If they do not have a specific cancellatin policy, our Property Hosts and Service Providers may select any of these four cancellation policies and their required penalty. If there are any changes in the cancellation policy, we apply the previous cancellation policy when you made the booking.

CODE WHITE

The 10% booking deposit is non-refundable under any circumstances.

There is also an additional 5% of the penalty amount on top of the penalty; it serves as a transaction cost to charge the penalty and transfer the penalty payments to the Host. Us or the property hosts reserve the right to charge the penalty amount automatically through the Guests’ card. We collect the guest credit or debit card details in an SSL protected PCI Compliance Server. The credit card is as a guarantee in cases of cancellation. The Guests may request to use another penalty payment method. Please note it on the cancellation email to check if the hosts will agree.

  • With less than 14 days notice before your arrival date: 50% of the total remaining balance is the penalty
  • Less than 7 days to arrival date, 75% of the total remaining balance is the penalty
  • Less than 24 hours or no prior notice / No show: 100% of the total balance is the penalty

The penalty includes a percentage of applicable taxes and cleaning fee.

CODE GREEN

The 10% booking deposit is non-refundable under any circumstances.

There is also an additional 5% of the penalty amount on top of the penalty; it serves as a transaction cost to charge the penalty and transfer the penalty payments to the Host. Us or the property hosts reserve the right to charge the penalty amount automatically through the Guests’ card. We collect the guest credit or debit card details in an SSL protected PCI Compliance Server. The credit card is as a guarantee in cases of cancellation. The Guests may request to use another penalty payment method. Please note it on the cancellation email to check if the hosts will agree.

  • With less than 30 days(1 month) notice before your arrival date: 50% of the total remaining balance is the penalty
  • Less than 14 days notice before your arrival date: 75% of the total remaining balance is the penalty
  • Less than 7 days to arrival date, 100% of the total remaining balance is the penalty

The penalty includes a percentage of applicable taxes and cleaning fee.

CODE YELLOW

The 10% booking deposit is non-refundable under any circumstances.

There is also an additional 5% of the penalty amount on top of the penalty; it serves as a transaction cost to charge the penalty and transfer the penalty payments to the Host. Us or the property hosts reserve the right to charge the penalty amount automatically through the Guests’ card. We collect the guest credit or debit card details in an SSL protected PCI Compliance Server. The credit card is as a guarantee in cases of cancellation. The Guests may request to use another penalty payment method. Please note it on the cancellation email to check if the hosts will agree.

  • With less than 60 days(2 months) notice before your arrival date: 25% of the total remaining balance is the penalty
  • Less than 30 days (1 month)s notice before your arrival date: 50% of the total remaining balance is the penalty
  • Less than 14 days to arrival date, 100% of the total remaining balance is the penalty

The penalty includes a percentage of applicable taxes and cleaning fee.

CODE RED

The 10% booking deposit is non-refundable under any circumstances.

There is also an additional 5% of the penalty amount on top of the penalty; it serves as a transaction cost to charge the penalty and transfer the penalty payments to the Host. Us or the property hosts reserve the right to charge the penalty amount automatically through the Guests’ card. We collect the guest credit or debit card details in an SSL protected PCI Compliance Server. The credit card is as a guarantee in cases of cancellation. The Guests may request to use another penalty payment method. Please note it on the cancellation email to check if the hosts will agree.

  • With less than 60 days(2 months) notice before your arrival date: 50% of the total remaining balance is the penalty
  • Less than 30 days (1 month)s notice before your arrival date: 100% of the total remaining balance is the penalty

The penalty includes a percentage of applicable taxes and cleaning fee.

The applied terms of the cancellation policy are available during the booking process.

As soon as we received your cancellation notice through e-mail, we will inform the Host about the cancellation. We will charge the necessary penalty. If the credit card or debit card cannot be charged for the cancellation penalty and transaction cost for whatever reason, we require our Guests to provide another alternative Payment Method to pay the penalty. The owed money should be settled within 15 days after the booking cancellation to Us or the Provider directly.

The booking is considered cancelled as soon as the Guest receives a confirmation of cancellation from us.

Sicilyshortstay cancellation policy
SicilyShortStay.com Cancellation Policy | Copyright 2019