Frequently Asked Questions Sicily Stay


Our Frequently Asked Questions page will answer all your questions about your Sicily short stay, booking, special requirements, terms and cancellation policies. For instance, you need further assistance, our team are happy to help you. Please feel to contact us by live chat, email and phone..

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Here are the Frequently Asked Questions about your Sicily stay

What is SicilyShortStay.com?

SicilyShortStay.com is a listing website for available holiday rentals and travel services in Sicily. We are based in Italy and offer a range of vacation house options such as apartments, villas and more. Our team selected and inspected each property to make sure that they certainly meet the guests’ most basic needs. They should clean and cosy, like a home away from home. We know the properties so we answered the Frequently Asked Questions on Sicily Short Stay to assist you in finding your perfect home. If you also need other services such as airport transfer, luggage storage, car rentals, etc., please let us know. We partnered with some with local providers to provide you with the best deals. Our Quora account is also active if you have other questions aside from your Sicily stay.

Can I book directly online?

Yes! Direct Booking properties will allow you to book the Sicily holiday rentals automatically on the Site without contacting the Host before the booking. To book online, follow these simple steps:

  1. Enter your desired dates as well as the number of guests.
  2. If the property is available, you only need to click Book Now.
  3. Fill in your contact and arrival details
  4. Make the 10% booking deposit payment.
  5. You will receive the booking confirmation email with the property address and the host’s contact information.

What is Property on Request?

Properties on Reservation Request requires you to contact the host directly before making a booking. Unlike on direct booking, you need to send an Availability Request first through the site or use the send a message option before booking. Our live support is also available to assist you.

  1. Choose the Sicily holiday rentals that you want with your arrival and departure dates as well as the number of guests and send the request. Sending a request is free of charge.
  2. We will send you a notification email that we receive your request.
  3. The Host will then receive the Request email with only your name, your dates and number of guests. We do not share Your contact information with the Host before the booking and vice versa. The Host can confirm the availability or decline it entirely, He or she can offer you alternatives too.
  4. If the rental is available, You will receive a confirmation email with a secure link to book the property and pay the 10% booking deposit.

Which modes of payment do you accept?

For the 10% online prepayment which serves as our commission, we can accept payments by credit or debit card(Visa, Master Card, Amex) and Paypal. Wire Transfer to our bank account and money order are also options. The outstanding balance is due to the owners or property managers directly. We indicate their payment terms on each property page.

When is the outstanding balance due?

One of the most frequently asked questions about a Sicily stay is when is the balance due. Generally, property owners require the balance on arrival in cash. However, there are owners that might require a portion of the rental amount in advance. You can see their payment terms on each property page. Other hosts might even accept payments by credit or debit card or other methods.

How do I know if I am already booked?

When you paid the 10% online prepayment, you will receive a confirmation email of your booking with the owner’s contact details and the property address. It is a confirmed booking and after that, you may contact your host to arrange check-in and balance due payments.

Are all properties on SicilyShortStay.com legit?

Yes, all properties on SicilyShortStay.com are legit. We visited each property on the site before we put them online. We have an inspection team who check the apartment or villa and meet with the owners so that we can verify that all information about the property is correct. In case you have other questions, please feel free to browse our Frequently Asked Questions about your Sicily stay page.

Can we get the exact address of the property?

When you made the booking, we provide the exact address of the property afterwards. We include the details on the confirmation email that we sent you. The host will also contact you for the check-in instructions and how to get there.

What are the properties you offer?

In general, most of our properties are apartments in Sicily’s famous cities like Palermo, Catania, Syracuse, Agrigento, Taormina, etc. We also have a selection of countryside and beach villas catered to meet low to high budgets. You can also choose among our other Sicily holiday rentals such as bed and breakfast, houseboats, campers, and cottages.

Is the price per property or person?

The price can either be per property or person. Our hosts provide a base price for each property. It applies to a specific number of guests. You can also add extra guests up to the maximum capacity of the property, and pay the required additional fees.
Example: Maximum Guests – 4 people
Base Price- 100 EUR for 2 people
Extra Guest Fee: 25 EUR

What is included in the price?

Various hosts manage each property so services and facilities may also vary. The owners or their managers include these details on each listing page. They generally include. Complimentary Wireless Internet connection, Final Cleaning fee(paid on top of the nightly rate and calculated in the total amount), Towels, pillows and bed linens, All utilities/ bills, Fully equipped kitchens with appliances, crockery, pots and cutlery, Television, Hairdryer, and Local area information

What other services do you offer?

Our help desk can help you arrange or suggest any of these additional services:

  • TAXI BOOKINGS
  • AIRPORT TRANSFERS
  • CAR RENTALS
  • SCOOTER RENTALS
  • BIKE RENTALS
  • LUGGAGE STORAGE
  • RESTAURANT RESERVATIONS
  • MUSEUM TICKETS
  • PUBLIC TRANSPORT TICKETS
  • LAUNDRY CENTER ADDRESS
  • BABY NEEDS SUGGESTIONS

How to get to the apartment or villa from the airport?

After you made the booking, a confirmation email with the contact information of the host and the address will be provided. The host will contact you directly with the welcoming email, check-in instructions and directions to get to the property.

What happens if there is an emergency?

You may call the property owners for any concerns during your stay; we are also available to assist. However, for life-threatening situations, here are the emergency numbers in Sicily and Italy which we hope you will never get to use.

What is your cancellation policy?

Cancellation must be made in writing, by fax or by email. Cancellations on the phone or live chat cannot be confirmed. Please note that the 10% booking deposit is non-refundable in any case. The cancellation policy of a property is specified on each listing page and can be classified as Code White, Code Green, Code Yellow, and Code Red. You can see our complete cancellation policy through this link. We will charge the penalty payment following the cancellation policy of the host.

Do you have handicapped accessible properties?

A few of our property listings are handicapped accessible or on the ground floor but not all. It is advisable to contact us by email or live chat if you have specific requirements or needs that should be met. We would like all our guests to have a comfortable stay like how we want for our holiday stay.

Can you provide baby cots and high chairs?

It depends on the property owner. If a host can provide a baby cot and a high chair, by all means, they should be added to the list of available amenities. If there is nothing, the owner might not have them. You can message us to double check with the property owner too.

Do you offer discounts for long-term stays?

Property owners usually quote a monthly price for long stays while there are some who indicate the percentage discounts.

What time are check-in and check-out?

The standard check-in time for most apartments is at 3 pm and check-out time is at 11 am. The specific check-in information is also mentioned in the property listings. Early check-ins and late check-outs are only possible if the apartment is available the night before and after a guest’s stay. Additional charges may apply.

Is there parking available?

Not all property listings have a Parking. Although, generally free street parking is available. You can see more information about Street Parking in Sicily here and other Parking Options.

Can I bring my pet?

You can check whether a property is pet-friendly on the amenity section of the property listing.

What do I need to bring when I check-in?

You may print your booking confirmation and bring it on check-in. The outstanding balance is usually due on arrival too together with the refundable damage deposit.

When is the damage deposit be refunded?

In case the property is left in good condition and there are no damages, the damage deposit is refunded in the same way you paid it. In case, you pay it in cash on arrival, the host returns in cash too on your departure date. If you paid by credit card, it will take 24 to 48 hours before the refund.

Please let us know if you cannot find answers to your questions on this page so we can assist you. We will also your add inquiry on the Frequently Asked Questions about your Sicily Stay so it will help our future guests.

Thanks you for using SicilyShortStay.com!

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