SicilyShortStay Terms and conditions

Terms and Conditions of SicilyShortStay.com –
Last updated:  January 18, 2019

Welcome to SicilyShortStay.com. Here is our complete SicilyShortStay Terms and Conditions. We operate as Go Rent di Melissa De Leon together with its group of websites. The website refer to as  “Sicily Short Stay” “Go Rent”, “us”, “we” or “our”. SicilyShortStay is a rental listing website (collectively, the Site) in Italy which provides a travel platform for Sicily holiday rentals. Our global users or website visitors refers to as (“Host”, “Provider”) (“Guest”) (“User”, “You”, “Your”).  The Site Users can advertise, browse, choose or book suitable accommodations, rentals or services (“Services”, “Rentals”, “Accommodations”, “Properties”) in Italy.

These SicilyShortStay Terms and Conditions (“Terms”) govern your use of the Site. Any use of the Site or any Services and Rentals booked on the Site refers to as the SicilyShortStay Services. SicilyShortStay.com reserves the right to change, modify or update these SicilyShortStay Terms and Conditions at any time.

BY REGISTERING FOR, ACCESSING, BROWSING, OR USING THE SICILYSHORTSTAY.COM SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. If you do not agree to the conditions of the Agreement, you may NOT use our Services.

Contents of the Terms

  1. Binding Contract
  2. Other Agreements
  3. The SicilyShortStay.com Services
  4. Booking Procedures: Properties and Services
  5. Free of charge, Prices, Rate calculation, Cleaning fee, Taxes, Discounts and additional fees
  6. Payments: Booking deposits, outstanding balance, Credit card, debit card and Paypal
  7. CREDIT CARD GUARANTEE FOR BOTH ACCOMMODATION AND SERVICE BOOKINGS
  8. GUEST CANCELLATION POLICY FOR ACCOMMODATION BOOKINGS: Penalties and fees
  9. Changes to the Reservation: Booked dates, number of people and other information
  10. ARRIVAL, DEPARTURE and Special Requests for the  Services or Accommodation
  11. Booking Refusals, Prohibited Conducts, Force Majeure, Termination: Terms of Service Violations etc.
  12. Intellectual Property Ownership
  13. User-Generated Content and Consent to Electronic Communication and Service
  14. Social Media Accounts and Social Sharing
  15. External Links
  16. Indemnification
  17. Disclaimers; No Warranties
  18. Limitation of Liability and Damages
  19. Ability to Accept Terms of Use
  20. Assignment
  21. Miscellaneous
  22. No Archive
  23. Changes and Updates to These Terms

1. Binding Contract

By accessing our Site or using our Services, either through the Site or via info@sicilyshortstay.com email (“our email”), you confirm that you are 18 years of age or more. And that any information you submit to Sicily Short Stay is true, accurate and complete. You also agree to the SicilyShortStay Terms and conditions of these Terms, Booking and Cancellation Policies and our Privacy Policy. These Terms apply to You and SicilyShortStay.com which You acknowledge having read and understood. Provided at the time of booking is a link to the SicilyShortStay Terms and Conditions. By checking the box beside it, you confirm that you agree to the Terms of the Site.

Please note that the responsibility of SicilyShortStay.com limits to your 10% booking deposit paid (“booking deposit, “online prepayment”, “commission”). Rental contract and outstanding balance payment .transactions, after the booking made and during the stay, are between Hosts and Guests. The Host booking terms are available on their Accommodation listings or Services, including payment, cancellation and other related matters.

2. Other Agreements

Our Privacy Policy describes the information Sicily Short Stay collects when you use this Site. Also, how we use it, and with whom we share with it. Our classified Cancellation Policies (“White”, “Green”, “Yellow”, “Red”) and Our Privacy Policy are both part of these Terms. By agreeing to these Terms, you are consenting to the terms of our Privacy Policy and our classified Cancellation Policies. Please click here to review our Privacy Policy and here to review our Cancellation Policies.

3. The SicilyShortStay.com Services

SicilyShortStay.com is an online travel portal which provides listings of various kinds of Services. We offer Sicily holiday rentals available to our Users. We also provide helpful travel tips in Sicily. It serves as a free advertising platform for Service and Accommodation Providers and works on a Commission Basis. Services include taxi bookings, airport transfer, car rentals, luggage storage, baby equipment rental, cleaning services, collectively the “Services”.

Property owners, managers or companies are also welcome to advertise their Accommodations on the site. It can be villas, apartments, rooms to rent, bed & breakfast, houseboats, resthouse, hotels, motels, hostels or any  “accommodation(s)”, through which website Users can make such reservations. By making a reservation or using our Services, you enter into a direct (legally binding) contractual relationship with th Providers at which you book.

Your Agreement

You understand and agree that SicilyShortStay.com only acts as a mediator. We enable communication, linkage and booking confirmation between You, the User and the Provider. The responsibility of the Site limits to enabling the Accommodation or Services advertised. We forward necessary information of your reservation to the relevant Accommodation or Service Provider. Your name, home address, phone number, e-mail, property or service details, booked dates, rate calculations and additional instructions. We also send You a booking confirmation email for and on behalf of the Accommodation or Service. It comprises their contact information and important details about the Accommodation or Services.

The Providers provide any information shared with You about the Accommodations, or the Services on the Site. The Providers submit an application form to be one of our Providers with information about their Accommodations or Services. This include descriptions, details, rates and minimum requirements. We are not a property management company. We are not a travel agency or service suppliers. SicilyShortStay.com is merely a listing website advertising the Accommodations and the Services. Our team do whatever possible means to verify each listing before we enable them online. However, we do not make any recommendations or endorsements of listed properties, services, Hosts, Providers or any Site Users.

We assume no liability in respect of the condition of any listed Properties or Services on our site. Although we check the listings carefully, we cannot guarantee that all information is correct. The Providers are responsible for the accuracy of the Properties and Service information. This includes the rates, descriptions, minimum requirements and calendar availability as advertised on our website. We are not part of the actual rental transaction; it is only between the Providers and the Guests who are both responsible for their contractual relationship.

4. Booking Procedures: Properties and Services

A. Booking an – Examples of accommodations are hotels, motels, apartments, villas, beach houses, houseboats, Accommodation

hostels, room to rent and bed& breakfast. We classified the properties into three types.

    A.1   Properties on Direct Booking

You can book the apartment automatically on the Site without contacting the Host before the booking. If a property is available during your dates, you only need to click Book Now, and follow the next instructions. A 10% booking deposit payment is required at the time of booking. The remaining balance is usually paid on arrival to the owner directly, depending on the Host payment terms. Some Hosts choose to receive an advanced full payment. While some prefer to get a portion of it, and the majority like to collect it on arrival. Please refer to the minimum requirement section of each listing for more information.

Booking Confimation

After making the booking on the Site, the reservation is considered confirmed. Automatically, we will send you a confirmation voucher with the Host contact information, Property address and rate calculation by email. The Host will also receive a copy of the booking confirmation email. This includes the property details, rate calculation and Your contact information. The Hosts are obliged to update their calendars regularly and making sure the prices are correct. The Hosts and the Guests also remain responsible, at all times, for any information they provide on the Site. The Site cannot be held accountable for any technical errors. Or cancellations, or inaccuracy of the information submitted by the Hosts and the Guests. We will, however, try our best to assist you in any way possible should a problem occur.

    A.2 Properties on Reservation Request

You are required to either send a reservation request or contact the owner through the Site before booking. Sending a reservation request or a message to the Hosts is free of charge and without obligation. Properties1 on a request basis do not have updated availability or rates. You can pick the accommodation of your choice and click Request Now to send your desired dates to the Host. You will receive a notification email that we receive your request.

The Host will receive the availability request email with only your name, your requested dates and number of guests. We do not share Your contact information with the Host before the booking and vice versa. Three options are given to the Host, to confirm the availability, to decline it entirely, or to offer alternative properties. If the Accommodation is available, You will receive an availability confirmation email. The email has a secure link to book the property and pay the 10% booking deposit.

Booking Confirmation

Sent to You by email is the booking confirmation voucher with the Host contact information, Property address and rate calculation. The Host will also receive a copy of the booking confirmation email. This includes the property details, rate calculation and Your contact information. If the apartment is not available, you will either receive a no availability email or an email with available alternatives. The Hosts and the Guests also remain responsible, at all times. This is for any information they provide on the Site and their performance.  The Site cannot be held accountable for any technical errors. Or cancellations, or inaccuracy of the information submitted by the Hosts and the Guests. We will, however, try our best to assist you in any way possible should a problem occur.

    A.3 Properties from Third-party sources.

These are advertised Accommodations from third party websites on the Site through affiliate programs. SicilyShortStay.com works with other companies. This is including but not limited to Travel agencies and booking websites. We aim to offer other “Accommodation” options in Sicily to our Guests. This is including, but not necessarily limited to, hotels, motels, resorts, serviced apartments, condos, cabins, and camp lodgings. You can book these “Accommodations” through our Third party partners. They provide us with an online accommodation reservation system. These advanced tools are integrated on the Site. The companies we work with are carefully selected.

However, We cannot be held responsible for any errors, omissions, damages, losses, misrepresentations, cancellations. And also for overbookings, force majeure or any other uncontrollable events.  The Site assumes no obligations for the content, privacy policies, or applications of any third party websites. By making a booking through our third party partners, you agree to the Terms and Conditions of the third party. The third party website will send you an e-mail booking voucher confirming the acceptance of your Accommodation booking. The third party website reserves the rights to reject bookings in agreement with their Terms and Conditions.

B. Other Additional Services

Aside from Accommodations, SicilyShortStay.com also serves as an online intermediary for other Services. You might require these services during your stay in Sicily. The Services include but not limited to flights, car rentals, taxi bookings, airport transfers, luggage storage. The Services can either be from third party websites which refer as “Partners” or local “Providers.

    B.1 Services from third-party sites

These can be browsed and booked using their company’s online reservation system integrated on the Site. We cannot be held responsible for any errors, omissions, damages, losses, misrepresentations, cancellations. And also for overbookings, force majeure or any other uncontrollable events.  The Site assumes no obligations for the content, privacy policies, or applications of any third party websites. By making a booking through the online reservation system provided by the Partners, you agree to the
SicilyShortStay Terms and Conditions and payment requirements of the particular third party website. The third-party website will send you an e-mail booking voucher confirming the acceptance of your booking. The third party website reserves the rights to reject bookings in agreement with their Terms and Conditions.

    B.2 Services from local Providers

These can be requested by email on info@sicilyshortstay.com, and it is not always available. We will send You a notification by email about the updated rates, availability and the Providers booking conditions. You can then contact us again to make a reservation. By making a booking through email, you agree to the rental terms of the Providers. In behalf of the Providers, SicilyShortStay.com will send you a booking confirmation email for the particular Services.

However, you agree that you enter into a direct (legally binding) contractual relationship with the Service Providers. You understand and agree that SicilyShortStay.com only acts as a mediator. We enable communication, linkage and booking confirmation between You, the User and the Provider. The responsibility of the Site is limited to enabling the Services advertised by the Providers online on the Site. We forward necessary information of your reservation to the relevant Service Provider. This includes Your name, home address, phone number, e-mail, service and booking details, rate calculations, and additional instructions. We also send You a booking confirmation email for and on behalf of the Service Providers. This comprises of their contact information and important details about the  Services.

5. Free of charge, Prices, Rate calculation, Cleaning fee, Taxes, Discounts and additional fees

Any Accommodations or Services that meet our verification requirements can list on the Site free of charge. We also select our Third Party partners carefully. Browsing and accessing the listings offered on the Site is also free of charge without signing up required.

Booking Deposit

For Accommodations or Service Providers, SicilyShortStay.com works on per booking commission basis of 10%. The commission is part of the total amount of the Accommodation or Service. It is not an additional fee on top of the price. It is the commission payment we get from the Accommodation Hosts. The booking deposit is usually paid by the Users at the time of booking. Some Service Providers require payments in advance while some require it during the service. We arrange the commission collection with the Service Providers directly for these cases.

Prices

Accommodations are priced per night or week and with base rates applicable to a particular number of guests. Any additional guests after that up to the maximum capacity of the Accommodation is subject to additional guest rates. Nightly rates might also vary between midweek nightly rates and weekend nightly rates applicable to a particular number of guests. Extra fees required after that certain number up to the maximum capacity of the Accommodation.

The Accommodation Hosts or the Service providers are also allowed to put special rates for seasonal dates. All price information are made available on the property or service listings. Final cleaning fee is generally added to the subtotal amount of the Accommodation. However, there a few hosts who include it in the nightly rate already. The cleaning fee is for the maintenance and cleanliness of the Accommodation before and after each Guest. If you require daily housekeeping, you can request it with your Host directly at an additional fee. However, it is not always available. Other fees required by the Host or the Provider are indicated on their listings.

Taxes

Taxes which include but not limited to hotel and city tax are also added on top of Accommodation or Services. The percentage of tax is precisely calculated when Each town in Sicily has various tax rate rule. To know the exact tax you need to pay, you may visit this page. We have outlined the tourist tax collection summary of many Sicilian cities or inquire with that city’s official website.

Price Updates

The Accommodation Hosts and Service Providers are responsible for indicating and updating the prices. They may also add extra fees apply for their listings advertised on the Site. Discount for the Accommodations or Services is at their sole discretion. You may message them directly on the listing page to request it. Otherwise, please ask us on live chat, phone e-mail to request it on your behalf. SicilyShortStay.com will make every effort to assist you. However, we cannot guarantee that all information is complete, correct and updated. We cannot be held responsible for any errors too due to a technical glitch. Or for missing information or outdated rates and availability by the Hosts or the Providers.

For Third Party Sites, the commission, which is a small percentage of the rates, varies depending on their Affiliation program. Information about Prices and details of your booked Accommodation or Services are found on their Terms and Conditions.

6. Payments: Booking deposits, outstanding balance, Credit card, debit card and Paypal

All prices on the Site are quoted in euros (EUR). Including but not limited to the total cost of the Accommodation or Services. This also includes taxes, cleaning fees, miscellaneous fees, and damage deposits. Any method to pay for the Services or Accommodations on the Site, Third Party partners are referred to as “Payment Methods”, “Payment Terms”, “Payments”, “Payment Preference”.

A. To book any Accommodations on Direct Booking

For confirmed available Accommodations on a Request Basis, a 10% booking deposit is required at the time of booking. You may pay it online through the site or email correspondence with info@sicilyshortstay.com. The booking deposit can also be referred to as online prepayment or commission. The outstanding balance is to be paid to the Hosts directly. Most Accommodation Provider requires the balance due payment on in cash for amounts of not more than 1000 EUR. Some Accommodation Providers need an advance payment to them either the entire amount or partially. The Hosts choose their preferred Payment methods, from cash payment to bank transfer, credit and debit card to Paypal. You can view each listing’s minimum requirements to check the Hosts payment terms. By making a booking for an Accommodation, you also agree to the rental and payment terms of its Host.

PLEASE NOTE THAT THE BOOKING DEPOSIT IS NON-REFUNDABLE AT ANY CIRCUMSTANCES IN CASES OF CANCELLATION BY THE GUESTS.

The booking deposit can be paid by credit card or debit card(Visa, Mastercard, and American Express). The card is charged using STRIPE.COM, a third party secure payment system. You can also pay the booking deposit through Paypal payment method. It can be through the booking page or by contacting info@sicilyshortstay.com.

B. To reserve any Services on the Site,

you need to pay the fees using the payment methods available for the particular service. The Services have various payment methods.

For Services from selected Partners, you will need to review their Terms and Conditions. This include their Payment Method and cancellation policy, noted at the time of booking or on their third-party websites.

For Services from local Providers, the booking can be arranged online through Site or on info@sicilyshortstay.com email. SicilyShortStay.com send the confirmation email to the Guests on behalf of the Providers. If you initially provide credit card or other payment information to SicilyShortStay.com for a particular booking, Accommodations or services. You can use the same credit or debit card or other similar accounts to pay for other Services. You expressly authorise us to charge this amount to the Payment Method you provided during the initial booking. Or to a different Payment Method, designated at the time you make your following request. Please note that prices, availability and charges are subject to change with notice.

In some cases, payments in advance to other Services are non-refundable. This cannot be credited to another Service. Unless otherwise, the particular Providers have their cancellation policy and payment preference which you agree by booking their Services. For example, some car rental Providers will require full payment in advance. While for taxi bookings, some drivers need it in cash at the pick-up date.

The amount and form of such credits and the decision to provide them are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance. If a Provider allows you to use a credit card as a Payment Method, You and the Provider can authorise SicilyShortStay.com to charge your credit card using STRIPE.com, a third-party payment processing portal.

By making a booking for any of these Services, you agree to the terms and conditions applicable to Services you choose.

7. CREDIT CARD GUARANTEE FOR BOTH ACCOMMODATION AND SERVICE BOOKINGS

Booking an Accommodation from our registered Hosts requires a 10% booking deposit and the due date of the outstanding balance depends on the Hosts preferred payment method. The payment terms for other services vary. The Provider might allow User to book now and pay later.  The terms of credit card guarantee and cancellation policies are not applied to Properties and Services from Third-Party Sites; please visit the Terms and Conditions page of that Third Party site to learn more about their policies.

To implement the policies of the Site in cases of cancellation, aside from the 10% booking deposit paid for the Accommodation booking or advance partial payment for any Services, the credit card or debit card details of the Users or Guests are collected. The card is required to guarantee the reservation in cases of late cancellation or no show. The card information is stored in a secure and protected server. We use the “Secure Socket Layer (SSL)” technology to receive the information we get from the Site Users. Please refer to our Privacy Policy page for details.

No charge or preauthorization is made to the credit card unless the User/Guest cancelled the reservation within the periods noted on the cancellation policy selected by the Host for his/her Accommodation. SicilyShortStay.com will charge the necessary penalty and transaction cost the Guests card automatically after SicilyShortStay.com received the cancellation e-mail. In some cases, if the Accommodation Hosts or Service Providers have available card terminal to make the penalty charge, We will send your credit card information directly to the Accommodation Hosts or Service Providers.

The Guest is responsible for making sure that the credit card or debit card is valid and has sufficient credit in cases of cancellation. If the credit card or debit card cannot be charged for the cancellation penalty and transaction cost for whatever reason, the Guest is obliged to provide another alternative Payment Method to pay the penalty. The owed money should be settled within 15 days after the booking is cancelled, to SicilyShortStay.com or the Provider directly.

Please contact your bank or card issuer immediately if you suspect unauthorised use or fraudulent use of your credit card or debit card by third parties. You may also contact SicilyShortStay.com urgently by email, live chat or the phone if you think your card is used on Site to make an unauthorised or fraudulent booking by third parties.

By booking any Accommodation or Services through SicilyShortStay.com, you agree with the requirements of credit card or debit card guarantee as stated in this section of the Site’s Terms and Conditions and accept financial obligations for all transactions made under your name or account. You also accept that you own the credit or debit card used or that you are authorised to use the credit or debit card to complete the booking on SicilyShortStay.com and apply the necessary cancellation policy when required.

8. GUEST CANCELLATION POLICY: Penalties and fees

Please read the complete SicilyShortStay.com cancellation policy through this link. The cancellation policy is categorized into four: Code White, Code Green, Code Yellow, and Code Red. These cancellation policies are applied to Services and Accommodation Bookings limited to Properties on Direct Booking. For cancellation policies applicable to Properties and Services from Third Party sites, please refer to the Terms and Conditions of that Third Party site.

PLEASE NOTE THAT THE BOOKING DEPOSIT IS NON-REFUNDABLE UNDER ANY CIRCUMSTANCES IN CASES OF CANCELLATION BY THE GUESTS

The Guest is responsible for securing the necessary travel documents required for their journey, passports, visa and other important documentation. Failure to obtain such documents is the sole responsibility of the Guests. SicilyShortStay.com cannot be held liable for such failure and it shall not affect the cancellation policy selected by the Hosts or the Providers.

We advise our Guests to acquire a personal travel and medical insurance.

The cancellation policy applicable to the booking are displayed during the booking process and in Your booking confirmation email.

If a Guest wants to cancel an Accommodation or Service booking, the cancellation must be made on e-mail to info@sicilyshortstay.com. Cancellations made on the phone, live chat, social media accounts or other mediums are NOT valid. They cannot be accepted as cancellation of the booking. The owed money should be settled within 15 days after the booking is cancelled, to SicilyShortStay.com or the Provider directly.

The booking is considered cancelled as soon as the Guest receives a confirmation of cancellation from SicilyShortStay.com

9. Changes to the Reservation: Booked dates, number of people and other information

In the event that you will need to change certain information on Your reservation, including but not limited to your booked dates and the number of people. Change to different Accommodation or services, and name on the booking, you will need to contact us via email on info@sicilyshortstay.com or inform the Hosts or Providers directly so we can advise about the possibility and the additional fees required. By accepting the SicilyshortStay terms and conditions, you also agree to respect the original booking, the Hosts or Providers are entitled to accept or refuse these change requests, and may also charge the Guests or Users for additional charges for such changes. For changes to Accommodations or Services booked from third party websites, please refer to the Terms and Conditions of that Third Party site.

A. Request to change Your Accommodation or Service booked dates:

Please contact us via email to ask for these changes. If you request the change before the cancellation policy period of your booked Accommodation or services, the booking deposit you initially paid can be credited to another booking. For example, the Accommodation has a Code Red cancellation policy which means if you cancel less than 2 months before your arrival date, 50% of the outstanding balance is required as a penalty. If you request the change more than 2 months before your arrival date, the booking deposit is credited to your new booking; you only need to pay the booking deposit difference and follow the new balance due for the newly booked dates.

However, if you request it less than 2 months before your arrival date or within the cancellation period of a particular Accommodation or Services, this is considered as a cancellation. A second booking deposit is required, and You are obliged to pay the penalty necessary for the cancelled original booking unless otherwise, the Host/Provider agreed to waive the penalty and agree to the changes. If you would like to extend your stay to your Accommodation booking, please check the availability of the Accommodation on the listing calendar and contact us on info@sicilyshortstay.com to amend your booking and add the requested nights on your booking together with the new rates necessary.

B. Request to change the Number of people (add or reduce):

You may contact us or the Host/Provider directly about these changes before your arrival date so changes with the arrangement can also be made. If you are looking to add more guests on your booking, the number of people allowed to use the Accommodations or Services is the maximum capacity of the Accommodations or Services. The nightly rates are applied to a particular number of guests, anything additional after that needs to pay the extra guest fee indicated by the Host or the Provider. If you are looking to stay with lesser guests, the price of the Accommodation or Services remains the same, unless otherwise, the Hosts or the Providers agree to reduce the rate. The Hosts and the Providers are entitled to accept or refuse any price reduction request regarding this change.

C. Change to different Accommodation or services:

This is similar to 9.A. Please contact us via email to request the change to different Accommodation or Services. If you ask the change before the cancellation policy period of your booked Accommodation or services, the booking deposit you initially paid can be credited to another booking. For example, the Accommodation has a Code Red cancellation policy which means if you cancel less than 2 months before your arrival date, 50% of the outstanding balance is required as a penalty.

If you request the change more than 2 months before your arrival date, the booking deposit is credited to your new booking; you only need to pay the booking deposit difference and follow the new balance due of the new Accommodation or Service. However, if you request it less than 2 months before your arrival date or within the cancellation period of a particular Accommodation or Services, this is considered as a cancellation. A second booking deposit is required, and You are obliged to pay the penalty necessary for the cancelled original booking.

D. Request to change the name on the booking:

To change the name of the guest on the reservation, please contact us via e-mail using the email address you use at the time of booking indicating your booking reference number, the name and contact information of the new guest. In this case, the credit or debit card information of the new guest is required, we will send a secure link to the new guests which the guests can provide the card information.

E. Other Changes: For any other changes

You would like to request, please contact SicilyShortStay.com via e-mail, live chat or phone so we can ask the Hosts or the Providers and we can advise correctly.

10. ARRIVAL, DEPARTURE and Special Requests for the  Services or Accommodations

The Hosts and Providers are responsible for the accuracy of the information about arrival, departure and special requests for the Accommodations or Services. SicilyShortStay.com is not part of the actual rental transaction; it is only among the Hosts or Providers and the Guests who are both responsible for their contractual relationship and additional arrangements. These policies do not apply for Accommodations and Services from Third-Party Sites; please visit the Terms and Conditions of that site directly for more information.

A. Accommodations Arrival and Departure Arrangements, During your stay and special needs.

Arrangements

Generally, the Hosts put after 15:00 (3 pm)  as the standard check-in time while before 11:00 (11 am) as the standard check-out time. However, depending on the Hosts’ decision, these time arrangements can change as some Hosts might put 2 pm check-in time or later. The standard check-in and check-out times are clearly indicated on each listing. At the date of booking, Guest is asked to provide their exact arrival time too, at the airport, train or directly at the Accommodation on the reservation form. If it is not available yet, you may contact your Hosts or us directly at a later date to advise the updated arrival for a smooth check-in.

After the booking is made, the Hosts will send you a detailed check-in instruction on how to collect the keys, proceed with the balance due and damage deposit payment, and check-in at the Accommodation. Usually, they provide you with a contact number to call as soon as you arrive at the airport or an hour or less from the apartment address if you are you travelling by car or public transports like train or bus.

Arrival

The apartment will be available from the standard check-in time indicated by the Hosts. Special Accommodation Requests can be inquired to the Hosts before arrival at an additional fee which they also mentioned in the property listings. For most Properties, early check-in or late check-out is possible if there are no guests before or after your booked dates. However, it can only be requested 24 to 48 hours before your arrival date as the Hosts might still receive a last minute booking. While for late check-in and early check-out, each Host has different policies. It is best to contact the Hosts directly before your arrival date to arrange them. After midnight check-in and very early check-out are advisable to ask before making a booking.

Required Amenities

Suitability of the Accommodations depends on the amenities and specific policies indicated by the Hosts on the Property Listings. Children are accepted as guests, only children 3 years and below are free of charge unless otherwise, the Host would like to charge them the regular guest rate or the Accommodation is not child-friendly. The information should be noted in the Property listing. To know if an Accommodation is pet-friendly, smoker friendly or handicap accessible, you may review the Property listing description or contact SicilyShortStay.com to inquire.

B. Requirements for Specific Services

When booking services like car rentals, taxi bookings or airport transfer, a working mobile number is required to communicate with the Providers when meeting them to acquire the Services. For example, for airport transfer, your flight details are provided to the driver who will meet you

11. Booking Refusals, Prohibited Conducts, Force Majeure, Termination: Terms of Service Violations etc.

SicilyShortStay.com, its Hosts, Providers and Third-party partners are entitled not to accept Guests or bookings (confirmed or unconfirmed) at our reasonable judgement without the need for justifications. Rejections are usually caused but not limited by prohibited conducts performed by the User while browsing our site, at the time of booking, using the Services or during their Stay and violations of our Terms. Below we have summarised some of the reasons for refusals of Users or bookings.

A. use of SicilyShortStay .com services for any purposes other than to browse and book available Accommodations and Services in Italy, important information of the Site related to bookings and travel guides in Italy.

B. perform fraudulent activities or suspicious bookings like impersonating any person or entity, falsely claim an affiliation with any person or entity or any misleading information

C. use the Site, Accommodations or Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, and data protection and privacy;

D. breach of the Terms of Use or the rental contract among the Users and Accommodation Hosts, Service Providers or Third-Party partners.

E. force majeure or any unavoidable events like floods, fire, war, strike, riot, crime, hurricane, earthquake, storm, flood, volcanic eruption, or any other accidents that beyond our control.

F. not following the house rules during the stay which include but not limited to smoking policy and relations with the neighbours.

G. inappropriate behaviour, threats, insults, violence

H. unavailability at the time of check-in or communication problems

I. Technical and human errors like overbookings and inaccuracy of information.

J. Damages at the Accommodations or Services

K. Blacklisted Users with a previous history of prohibited conducts

L. Name of the guest on the booking with age 17 and below. At least one of the guest should 18 years old and above and the Booking should be under the name of that guests.

You, the Users agree that SicilyShortStay.com Site, Go Rent group of websites and parent company Go Rent, in its sole discretion, for any or no reason, and without penalty, may terminate any account or any bookings you may have to Go Rent or your use of the Site and remove and discard all or any part of your account, at any time.

For any reason that the Host or Service provider cannot accommodate your original booking, SicilyShortStay.com will help assist You and the Host in finding a similar accommodation or services. If nothing is suitable, our liability is limited to refunding your online prepayment.

12. Intellectual Property Ownership

For more information about booking refusals, please send an email to info@sicilyshortstay.com, we will make all the effort possible to address your concerns.

The SicilyShortStay.com Services, part of the Go Rent company, and all Content available via the Site, and the Go Rent group of websites operating in many countries worldwide, unless otherwise noted (excluding Property listings submissions by the Hosts and Providers or Third-Party Sites and User Generated Content, as defined below), including, but not limited to collectively “Materials” articles, text, graphics, designs, logos, photographs and images, audio/video clips.

This also includes website attachments, data compilations, names, logos, trademarks, trade names, copyrights, or other intellectual property, And the organization, compilation, look and feel, of the SicilyShortStay Services are owned by SicilyShortStay.com. Or the applicable Hosts or Providers and Third-Party partners are protected by copyright, trademark and other intellectual property and proprietary rights laws. As between SicilyShortStay.com and you, all right, title and interest in and to the Materials (including all Content) will at all times remain with SicilyShortStay.com and/or its Hosts, Providers and Third-party partners.

Our Consent

SicilyShortStay.com Site, Go Rent group of websites and parent company Go Rent do not endorse or sponsor any such third-party through the Site or participate with the third-party in the offering of goods, services or information through the Site.

By using our Site, you agree that  SicilyShortStay.com Site, Go Rent group of websites and parent company Go Rent own the copyright to the Site. You may not use the Go Rent intellectual property without our consent. You also agree not to disassemble any software or other products or processes accessible through the SicilyShortStay.com Services, not to copy, reproduce, distribute, insert any code or product into or manipulate the Content or the SicilyShortStay.com Services in any way, and not to use any data mining, data gathering or extraction method. SicilyShortStay.com reserves the right to terminate your access to the SicilyShortStay Services if it, in its sole and absolute discretion, believes that you are in violation of any restriction contained in these Terms or are engaged or assisting in violating the copyrights of

SicilyShortStay or any Provider. SicilyShortStay.com does not promote, foster or condone, and expressly prohibits any and all infringing activity.

You may use information on the Site, solely for your personal and non-commercial use.

Please notify us via email of the presence of any allegedly infringing Materials or Content on the SicilyShortStay.com Site, or Go Rent group of websites. We will review and address the claims in accordance with applicable law under the jurisdiction of the courts in Italy and might ask the complainant to send signed and written notifications with all information related to the claims, name, address and contact details of the complainants, complaints statements requiring the Site to remove or disable the copy and the copyrighted work allegedly infringed to our mailing address. Please consult your legal advisor before sending a notice to know the legal consequences of false claims.

13. User-Generated Content and Consent to Electronic Communication and Service

SicilyShortStay.com Users are welcome to submit Content to the Site and Go Rent group of websites, the contents are collectively referred to as “User Generated Content”. It includes photos or videos of the Accommodations or Services, guest reviews, user comments, forum conversations, blogs and other content submitted by the Users. The Users which include but not limited to website visitors, Guests, Hosts, Providers and Third-Party partners, are solely responsible for their own User Generated Content submitted and published on the Sicily.com site and Go Rent group of websites, as well as the consequences of submitting and publishing the content on the SicilyShortStay.com Site. SicilyShortStay does not guarantee any confidentiality with respect to any User Generated Content submitted. We do not endorse any User Generated Content submitted to the

Communication

SicilyShortStay.com site and Go Rent group of websites by any user or any opinion, recommendation, or advice expressed therein, and SicilyShortStay.com expressly disclaims any and all liability in connection with User-Generated Content. We do not permit copyright infringing activities and infringement of intellectual property rights on the SicilyShortStay.com Site and Go Rent group of websites. We reserve the right to remove User Generated Content if properly notified that such User Generated Content infringes on another’s intellectual property rights. Go Rent reserves the right to remove User Generated Content without prior notice.

By agreeing to our Terms and submitting the User Generated Content, You, the Users declare that You own or have the necessary licenses, rights, consents, and permissions to publish the content You submit; and the Users authorise  SicilyShortStay.com all patent, trademark, trade secret, copyright or other proprietary rights in and to such User Generated Content for publication on the SicilyShortStay.com Site and Go Rent group of websites.

User Generated Content

You further agree that User Generated Content you submit to the SicilyShortStay.com Site and Go Rent group of websites will not contain third party copyrighted material or material that is subject to other third party proprietary rights, unless you have permission from the rightful owner of the material or you are otherwise legally entitled to post the material and to grant Go Rent Italy all of the license rights granted herein. And that You will not submit to the SicilyShortStay.com Site and Go Rent group of websites any User Generated Content or other material that is contrary to our Terms, applicable local, national, and international laws and regulations.

Licence to use

You also grant SicilyShortStay.com a transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Generated Content in connection with the SicilyShortStay.com Services and Go Rent group of websites including without limitation for promoting and redistributing part or all of the Go Rent Services (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each user of the SicilyShortStay.com Site and Go Rent group of websites, a non-exclusive license to access your User-Generated Content through the Service and to use, reproduce, distribute, display and perform such User Generated Content as permitted through the functionality of the

SicilyShortStay.com Site and Go Rent group of websites under these Terms.

Agreement about User-Generated Content

The above licenses granted by you in User-Generated Content you submit to the SicilyShortStay.com Site and Go Rent group of websites, terminate within a commercially reasonable time after you remove or delete your User Generated Content from the SicilyShortStay.com Site and Go Rent group of websites. You understand and agree, however, that SicilyShortStay.com Site and Go Rent group of websites, may retain, but not display, distribute, or perform, server copies of your content that have been removed or deleted. The above licenses granted by you in user comments you submit are perpetual and irrevocable. You, the users retain all of your ownership rights in your User Generated Content

By using SicilyShortStay.com Site or Go Rent group of websites or completing a booking, you agree to receive communications from us, including but not limited to availability confirmation, available offers, alternative Accommodations or Services, confirmation messages or bookings, notifications, transactional information, feedback reminders and further correspondence about our services via email, SMS, live chat or our Site’s messaging feature.

Third part website Agreement

For bookings from Third-Party websites, the particular Third- Party sites may contact you directly for related information about the services provided. We may also send you marketing communications in accordance with our Privacy Policy. You may opt-out of receiving marketing communications via email by clicking on the unsubscribe link at the bottom of the email. However, you agree that any notice, agreements, disclosure or other communications relating to SicilyShortStay.com Site or Go Rent group of websites are part of the Go Rent Services (including any legal service of process or similar document related to any claim that you have used the Service to engage in any Prohibited Conduct, as defined above) that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

14. Social Media Accounts and Social Sharing

By using our Site or logging in using your Facebook Account, you give

SicilyShortStay.com Site or Go Rent group of websites permission to disclose information in accordance with our Private Policy Terms.

15. External Links

The SicilyShortStay.com Site may contain links to third party websites and these terms about external links apply to all Users of the Site, including but not limited to website visitors, Guests, Hosts, Providers and Third-Party partners. We do not own or have no control over these external links.

SicilyShortStay.com Site,  Go Rent group of websites and Go Rent company cannot be held liable for the content, privacy policies, or practices of any third party websites, and you access and use these websites solely at your own risk. These links are provided for your reference and convenience only and do not necessarily imply any endorsement, sponsorship or recommendation of the material on these third-party websites or any association with their operators. Go Rent will not and cannot control or edit the content of any third-party site. By using the Site, you expressly relieve

Outbound Links

SicilyShortStay.com Site,  Go Rent group of websites and Go Rent company is free from any and all liability arising from your use of any third-party website and from any loss or damage of any sort you may incur from dealing with any third party. Accordingly, we encourage you to be aware when you leave the Site and to read the terms and conditions of each other website that you visit.

16. Indemnification

You agree to indemnify, save, and hold

SicilyShortStay.com Site, Go Rent group of websites, Go Rent company , its affiliated companies, contractors, employees, agents and its third-party suppliers, licensors, and partners harmless from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or misuse of the Go Rent Services, any violation by you of these Terms, or any breach of the representations, warranties, and covenants made by you herein. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify Go Rent, and you agree to cooperate with Go Rent’s defence of these claims.

Notifications

SicilyShortStay.com Site, Go Rent group of websites and Go Rent company will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

17. Disclaimers; No Warranties

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE MATERIALS AND ALL CONTENT ON THIS SITE INCLUDING SOFTWARE, TECHNOLOGIES, SERVICES, INFORMATION, TEXT, RELATED GRAPHIC, AND DETAILS WITHIN OR AVAILABLE THROUGH THE SITE ARE PROVIDED AS IS AND WITHOUT WARRANTIES OF ANY KIND KIND, EITHER EXPRESSED R IMPLIED.

No Warranties

SICILYSHORTSTAY.COM, GO RENT GROUP OF WEBSITES, AND GO RENT COMPANY, ITS AFFILIATES, PARTNERS, LICENSORS AND SUPPLIERS, INCLUDING THE ACCOMMODATION HOSTS AND SERVICE PROVIDERS, DISCLAIM ALL WARRANTIES, STATUTORY, EXPRESS OR IMPLIED. INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY, WORKMANLIKE EFFORT, INFORMATIONAL CONTENT, TITLE, AND NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SICILYSHORTSTAY.COM, GO RENT GROUP OF WEBSITES AND GO RENT COMPANY WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. YOU EXPRESSLY ACKNOWLEDGE THAT AS USED IN THIS TERM, GO RENT INCLUDES GO RENT OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS AND SUBCONTRACTORS.

Disclaimers

YOU EXPRESSLY AGREE THAT USE OF THE GO RENT AND GO RENT ITALY SERVICES IS AT YOUR SOLE RISK. THE GO RENT SERVICES AND ANY MATERIALS, CONTENTS, DATA, INFORMATION, THIRD-PARTY SOFTWARE, REFERENCE SITES, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE GO RENT ITALY SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE”, “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND EITHER EXPRESS OR IMPLIED.

GO RENT AND GO RENT ITALY, ITS SUPPLIERS, HOSTS, AFFILIATES, AND PROVIDERS DO NOT WARRANT THAT THE MATERIALS, DATA, SERVICES, FUNCTIONS, OR ANY OTHER INFORMATION OFFERED ON OR THROUGH THE GO RENT AND GO RENT ITALY SERVICES OR ANY REFERENCE SITES WILL BE UNINTERRUPTED, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS AND DO NOT WARRANT THAT ANY OF THE FOREGOING WILL BE CORRECTED.

GO RENT AND GO RENT ITALY, ITS SUPPLIERS, HOSTS, AFFILIATES, AND PARTNERS DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE GO RENT SERVICES OR ANY CONTENT IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

Your Use of the site

YOU UNDERSTAND AND AGREE THAT YOU USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN INFORMATION, CONTENT, MATERIALS, OR DATA THROUGH THE GO RENT AND GO RENT ITALY SERVICES SOLELY AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM) OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF SUCH MATERIAL OR DATA.

18. Limitation of Liability and Damages

THIS PART OF THE SICILYSHORTSTAY TERMS AND CONDITIONS STATES THE GO RENT AND GO RENT ITALY’S LIMITATION OF LIABILITY AND DAMAGES. PLEASE READ CAREFULLY.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, INACCURACIES, OR ERRORS  INCLUDING RESERVATION AVAILABILITY AND PRICING ERRORS WILL GO RENT, OR THE PROVIDERS, OR ITS OR THEIR AFFILIATES, CONTRACTORS, EMPLOYEES, AGENTS, OR THIRD-PARTY PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES.

Damages

THIS INCLUDING WITHOUT LIMITATION DAMAGES ARISING FROM ANY UNSUCCESSFUL COURT ACTION OR LEGAL DISPUTE, LOST BUSINESS, LOST REVENUES, OR LOSS OF ANTICIPATED PROFITS OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS OR DAMAGE OF ANY NATURE WHATSOEVER). ARISING OUT OF OR RELATING TO THESE TERMS OR THAT RESULT FROM YOUR USE OF OR YOUR INABILITY TO USE THE GO RENT SERVICES, OR ANY OTHER INTERACTIONS WITH GO RENT AND SICILYSHORTSTAY, EVEN IF GO RENT OR A GO RENT AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, GO RENT AND GO RENT ITALY’S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Limitations

IN NO EVENT WILL GO RENT, GO RENT ITALY, THE PROVIDERS OR ITS AFFILIATES, CONTRACTORS, EMPLOYEES, AGENTS, OR THIRD-PARTY PARTNERS, OR SUPPLIERS TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE GO RENT AND GO RENT ITALY SERVICES OR YOUR INTERACTION WITH OTHER GO RENT AND GO RENT ITALY SERVICES USERS (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, WARRANTY, OR OTHERWISE), EXCEED THE AMOUNT PAID BY YOU,

  1. THESE LIMITATIONS OF LIABILITY ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY YOU BY REASON OF ANY PRODUCTS OR SERVICES PROVIDED ON OUR SITE OR OTHERWISE BY THIRD PARTIES OTHER THAN GO RENT AND GO RENT ITALY SERVICES.
  2. YOU ACKNOWLEDGE AND AGREE THAT GO RENT HAS OFFERED ITS PRODUCTS AND SERVICES, SET ITS PRICES, AND ENTERED INTO THESE TERMS IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND GO RENT, AND THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND GO RENT. GO RENT WOULD NOT BE ABLE TO PROVIDE THE GO RENT SERVICES TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

19. Ability to Accept Terms of Use

You affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties outlined in these Terms, and to abide by and comply with these Terms.

20. Assignment

These Terms and any rights and licenses granted hereunder may not be transferred or assigned by you but may be assigned by Go Rent without restriction.

21. Miscellaneous

Go Rent’s failure to enforce any provision of these Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.

A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relate to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

22. No Archive

The Site is not and shall not function as an archive. Go Rent shall have no liability to you or any other person for loss, damage, or destruction to your information. You shall be solely responsible for maintaining independent archival and backup copies of your information.

23. Changes and Updates to These Terms

From time to time, Go Rent may revise these Terms. To help you stay current of any changes, Go Rent notes the date these Terms were last updated above. Your use of the SicilyShortStay.com site or Go Rent Services following the posting of any revised Terms shall be deemed acceptance of the revised Terms.

Go Rent strongly recommends checking these Terms periodically. If, and only if, Go rent makes revisions to these Terms that result in a material lessening of the restrictions on Go Rent’s use or disclosure of your Personal Information (as defined in our Privacy Policy), Go Rent will make a commercially reasonable attempt to obtain your consent before implementing such revisions with respect to such Personal Information. If you disagree with the provisions of these Terms at any time, your sole remedy is to terminate your use of the Go Rent Services and inform us of such termination as described in these Terms.

SicilyShortStay Terms and Conditions
SicilyShortStay Terms and Conditions